No Food for Thought

Tmart.com "terribly sorry" after choosing not to honor its commitments

admin Sunday August 27, 2017

When I found the replacement battery I needed for my laptop on Tmart.com, I verified before since I didn't know the store. The first review I found was positive, so I bought. Unfortunately, I did not realize the BBB's rate for Tmart.com is "F", and for good reasons.

As indicated here, Tmart doesn't ship you what you bought. In my case, over a month after my order, they refunded me. The reason they invoked is terrible (no, I did not request a shipment to the skies or to another planet):

Tmart.com wrote:
Due to recent airline safety regulations,world airmail service is now prohibited from transporting packages containing certain purely power products such as batteries or liquid. We are striving to find other available logistics companies to deliver such items,but we are currently unable to ship to your address.

The "compensation" they offer is even worst:

Tmart.com wrote:

We are terribly sorry for the inconvenience caused by this.You can continue to choose other items you like and we will try our best to fulfill the following order.As for compensation of the inconvenience caused, we provide the 5% discount coupon for your next purchase.

Coupon Code: Se7en
Valid Date:From 2017-08-07 00:00 EST to 2017-08-31 00:00 EST

That's right. A 5% discount from a worthless company valid for 3 weeks.

But the worst part? They are still "offering" me the very same product, supposedly shipped to the very same impossible-to-reach location.

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